Dealership hours of operation
Mon - Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 9:00am - 5:00pm
Sun Closed
Dealership hours of operation
Mon - Fri 8:00am - 5:00pm
Sat 8:00am - 2:00pm
Sun Closed

Kia Roadside Assistance

Roadside Assistance

Available 24 hours a day, 7 days a week


As a valued Kia owner, you have access to our Extra Care Roadside Assistance Program from anywhere in Canada or the continental United States by dialing:

1-866-444-Kia1 (5421)

Kia Motors America Customer Experience

1-800-333-4Kia (4542)

For Roadside Assistance in the US, press 1


Our Extra Care Roadside Assistance Program coverage includes:


  • 5-year/100,000 km - Worry-free comprehensive warranty covering virtually the entire vehicle.*
  • 5-year/100,000 km - Powertrain Warranty covering the engine, transmission, axles, differentials and driveshafts.*
  • 1-year/20,000 km - First-year adjustments covering consumable items such as bulbs, wiper blades, fuses, brake pads, etc.*
  • 8-year/130,000 km - Major Emission Components that guarantee that the car will conform with government emission regulations.*
  • 5 year/ unlimited mileage - Roadside Assistance covers you in case of mechanical breakdown
  • 8-year / 150,000 kms Hybrid, Plug-In Hybrid, Electric Vehicle (EV) Components


Kia’s Roadside Assistance claim reimbursement requests should be submitted to the following address:

Kia Roadside AssistanceAttention: Claims DepartmentP.O. Box 190Richmond Hill, ONL4B 4R5


For any further information regarding our Roadside Assistance program, please contact our Customer Experience Department toll free at 1-877-542-2886 or visit our
Contact Kia webpage.

Roadside Assistance Claim Form


Please download our roadside assistance claim form.


Email :

Website :

First Responders Guides

Download our first responders guide for Kia vehicles.

Soul EV
Niro Plug-in Hybrid
Optima Hybrid
Optima Plug-in Hybrid

Roadside Assistance App

Get it on Google PlayGet it on Google Play


  • Download the new all-in-one Kia Roadside Assistance mobile app for easy access to many roadside services in English and French.
  • Register your new Kia vehicle(s) covered under warranty to take advantage of the following mobile services:
    • Roadside Assistance - Easily request roadside services directly from your smartphone without placing a call! Location information is delivered directly to a local roadside problem-solving technician for quick response.
    • Find a Dealer - Need information on the closest Kia dealership to your location? Want to call your selling dealer? The mobile app's interactive map provides all the details you'll need.
    • Warranty Coverage - Not sure when your coverage expires? After registering your vehicle, view the summary of coverage any time.
  • We're Here to Help - At any time, speak to a live Roadside Assistance agent at the push of a button.