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April is just wonderful! Very knowledgeable and patient. I would highly recommend April and this business to anyone who is looking to purchase a new vehicle.
2 weeks ago
Firstly, we experienced excellent customer service when we came looking for a used car at Bessada Kia. The staff gave us the time and attention we needed to help us make an informed decision, and they were knowledgeable of the vehicles Kia produces (past and present). We felt no push or pressure, but rather we felt that the staff genuinely wanted to see our needs and wants met, within the guidelines we had provided when we came in the door. When we were unaware of how certain parts or features of vehicles worked or have impact on operation and performance, the staff took the time to explain to us, in order to give us more clarity in making a decision. We are thrilled with the trade-in we ended up purchasing, as not only is it a newer vehicle with better features, performance and mileage, but the price really couldn't be beat (I personally took time to ensure we had made a wise decision). We purchased a great vehicle, we had a wonderful experience with the staff, and the process was not difficult or daunting. The staff at Bessada Kia know how to connect with customers in order to provide a great experience that makes you want to come back. This review contains no comments with the word, "but..." The only way I think this could have been a better experience is if they had offered us our vehicle without charge (for free), but you would be impossibly hard pressed to find that scenario at any car dealership. If you want a vehicle that looks good, operates well, comes at enviable cost when comparing to other makes of vehicle, and comes with features other companies would charge you considerably extra for, then choose a Kia. If considering a Kia, we definitely recommend going to Bessada Kia -- we have no regrets! An extra big thanks to John for being patient with us through the range of indecision, requests for clarification and stepping away mid-conversation to run after our daughter. You are a patient individual!
My experience at KIA today was 5 star. The staff were very pleasant and professional.
They went out of their way to make sure I was satisfied.
Tony, the mechanic explained everything he was doing to my car and showed me why. Very satisfied! Thank you KIA
a month ago
I would like to thank April and Pauline for helping me buy my car at the beginning of May. They were very friendly and helpful. I had been to a few dealerships looking for cars and they are by far the best. Definitely recommend buying from them . Thank you again. I love my car ❤️
2 months ago
Excellent customer service experience from April Summers! Marcelle and Joe Bessada make you feel coming home, it's a pleasure to feel part of the family! The family friendly environment is what makes dealerships like this one stand out. Highly recommend this location and the Kia brand. Will definitely be returning for future purchases and scheduled maintenance as I am currently. It's the personal touch, the little things, the extra care and genuineness that will always stand out loudly.
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